Overview

This policy covers what you buy on the Waseej website: views (points) and the Meta Quest 3S headset. Waseej has no subscriptions and no automatic renewals. Every purchase is a one-off payment, so there is nothing to cancel. This policy does not affect your statutory rights as a consumer.

Views & Points

Unused points

You can ask for a refund of any purchase within 7 days of payment, as long as no points have been deducted from your balance since that purchase. On refund, all the points from that purchase are removed from your account, together with any free views that came with it.

Used points

Once you start watching with a purchase's points, or 7 days after payment, that purchase cannot be refunded, because the digital content has been made available to you. Points never expire, so they stay in your account until you use them.

Recharge codes

A recharge code cannot be refunded or replaced once it has been redeemed.

A fault while watching

If points were deducted for a film that would not play because of a fault on our side, write to us. We will look into it and return the points to your balance.

Failed or Duplicate Payments

• If your card was charged but the points did not appear in your account, do not pay again. We will check the payment with the bank. If it went through, we add the points — or refund you in full if you prefer.
• If you were charged twice for the same order, we refund the extra payment in full to the same card after checking with the bank.
• If a payment does not complete, no order is confirmed. Any amount the bank held on your card is released by the bank under its own procedures.

The Meta Quest 3S Headset

Delivery

After payment, we contact you by phone or email to confirm the delivery address and time. We deliver within Saudi Arabia at no extra charge, on a date we agree with you, no later than 15 days after payment. If we miss the agreed date, you may cancel the order for a full refund. Responsibility for the headset passes to you when it is handed to you or to the person you name.

Checking on delivery

Check the box and the headset when you receive them. If it arrives damaged, incomplete or not as ordered, tell us within 48 hours with photos, and we will replace it or refund you in full at our cost.

Cancellation and returns

• You can cancel the order before the headset is shipped for a full refund.
• You can return the headset within 7 days of receiving it if it is unused, in its original sealed box, with all accessories. You pay for return shipping unless the headset is faulty or not as ordered.
• On cancellation or return, the free views that came with the headset are removed from your account. Any you have already used are deducted from the refund at the single-view price shown on the site.

Defects and warranty

The headset is new and made by Meta. It carries the manufacturer's (Meta's) warranty where applicable. If it develops a fault, write to us and we will help you contact Meta and follow up the warranty claim. If a manufacturing defect appears within 7 days of delivery, we will replace the headset or refund you.

How to Request a Refund

Email info@waseej.com from your account email and include:

• The order reference shown on the payment result page or on your receipt.
• The reason for your request.
• For the headset: photos of the headset and its box.

We will review your request and tell you our decision within a reasonable time.

How Refunds Are Paid

Refunds go back only to the card you paid with — never in cash or to another card. We start the refund within 14 days of approving your request, or of receiving the returned headset. How long it takes to appear on your statement depends on your bank.

Contact Us

For any inquiries regarding our refund policy, please contact us at:

Email: info@waseej.com

Phone: +966 55 968 5079

Address: Waseej FZE — Harrat Al-Wabrah District, Tahir bin Mahfouz Street, Al-Madinah Al-Munawwarah, Saudi Arabia